Last Updated: 06 January 2026
This Privacy Policy describes how 5th Ave Locksmith Brooklyn ("we," "us," or "our") collects, uses, and protects the personal information you provide when you use our locksmith services or visit our website. We are committed to protecting your privacy and handling your personal information responsibly.
Information We Collect
We collect various types of information to provide you with reliable and efficient locksmith services in New York, NY.
Information You Provide Directly
When you interact with 5th Ave Locksmith Brooklyn, you may provide us with personal information:
* Contact Forms and Online Inquiries: When you submit an inquiry through our website's contact form, request a quote, or schedule a service, we collect information such as your name, email address, phone number, service address (e.g., for a lockout or lock installation), and details about the locksmith service you require. * Phone Calls: When you contact 5th Ave Locksmith Brooklyn via phone, we collect information necessary to identify you and provide service, including your name, phone number, address for service, and details of your locksmith request (e.g., type of lock, urgency of service). Please note that while we record details of your service request, we generally do not record call audio unless specifically stated at the outset of a call for quality assurance purposes, in which case you will be notified. * In-Person Services: During a service call, our technicians may collect information such as your name, signature, and payment details to complete the service and process transactions. * Email and Other Communications: We collect information contained in your emails or other communications with us, including your contact details and the content of your messages.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity:
* Usage Data: This includes your Internet Protocol (IP) address, browser type and version, operating system, referring website, pages you view on our site, the time and date of your visit, and the time spent on those pages. * Location Information: We may infer your general location from your IP address.
How We Use Your Information
5th Ave Locksmith Brooklyn uses the information we collect for various purposes, primarily to provide and improve our locksmith services:
* To Provide Locksmith Services: We use your personal information to schedule appointments, dispatch technicians to your location, perform requested services (e.g., emergency lockout, lock repair, key duplication, security system installation), and manage your service requests. * To Communicate with You: We use your contact information to send service confirmations, updates regarding your appointment, follow-up on completed services, and respond to your inquiries. * To Process Payments: We use your information to process payments for services rendered and to maintain accurate billing records. * To Improve Our Services: We analyze usage data and feedback to understand how our website and services are used, allowing us to enhance user experience, optimize our website, and develop new offerings at 5th Ave Locksmith Brooklyn. * For Marketing Purposes: With your consent, or based on legitimate business interests where permitted by law, we may use your information to send you promotional offers, newsletters, or information about other services offered by 5th Ave Locksmith Brooklyn that may be of interest to you. You can opt-out of these communications at any time. * For Legal and Security Reasons: We may use your information to comply with legal obligations, enforce our terms of service, protect the rights, privacy, safety, or property of 5th Ave Locksmith Brooklyn, our customers, or others, and to detect and prevent fraud or security incidents.
How We Share Your Information
5th Ave Locksmith Brooklyn respects your privacy and is committed to not selling your personal information. We may share your information with third parties only in the following circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services. These may include dispatch software providers, web hosting services, payment processors, and analytics providers (like Google Analytics). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * Payment Processors: When you make a payment for our services, your payment information is securely processed by third-party payment processors. 5th Ave Locksmith Brooklyn does not store your full payment card details on our servers. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
5th Ave Locksmith Brooklyn does not sell your personal information to third parties.
Cookies and Other Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to website owners. * How We Use Cookies: * Strictly Necessary Cookies: These are essential for the operation of our website, enabling you to navigate and use its features, such as accessing secure areas or submitting forms. * Analytical/Performance Cookies: These cookies, including those from Google Analytics, help us understand how visitors interact with our website by collecting information about which pages are visited most often, how long users stay on the site, and if they encounter any error messages. This helps us improve our website's functionality and content. * Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features. * Your Choices Regarding Cookies: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please note that disabling cookies may affect the functionality of our website and your ability to use certain features. You can typically find these settings in the "options" or "preferences" menu of your browser. You can also opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
Data Security
5th Ave Locksmith Brooklyn implements robust security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:
* Technical Safeguards: We use encryption (SSL/TLS) for data transmission, firewalls, and secure server infrastructure. * Administrative Safeguards: Our employees are trained on data privacy and security protocols, and access to personal information is restricted to authorized personnel who need it to perform their job functions. * Physical Safeguards: We maintain physical security measures at our premises to protect against unauthorized access to our systems and data.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
5th Ave Locksmith Brooklyn retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This includes retaining information for:
* Providing locksmith services and managing your account. * Maintaining business records for tax and audit purposes. * Complying with legal obligations. * Resolving disputes and enforcing our agreements.
When your personal information is no longer required, we will securely delete or anonymize it in accordance with applicable laws and our data retention policies.
Your Privacy Rights (US State Privacy Laws)
As a US-based business, 5th Ave Locksmith Brooklyn acknowledges and respects the privacy rights afforded to consumers under various state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA).
Depending on your state of residence, you may have the following rights concerning your personal information:
* Right to Know/Access: You have the right to request that we disclose what personal information we collect, use, disclose, and/or sell, including the categories of personal information, the categories of sources from which it is collected, the business or commercial purpose for collecting, selling, or sharing it, the categories of third parties to whom we disclose it, and the specific pieces of personal information we have collected about you. * Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, or comply with a legal obligation). * Right to Correct/Rectify: You have the right to request the correction of inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: As stated previously, 5th Ave Locksmith Brooklyn does not sell your personal information. If our practices were to change, you would have the right to opt-out of the sale or sharing of your personal information. * Right to Limit Use and Disclosure of Sensitive Personal Information: While we primarily collect information necessary for locksmith services, if we were to collect sensitive personal information, you would have the right to limit its use and disclosure in certain circumstances. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact us at the email address provided in the "Contact Us" section below. To help us process your request, please provide sufficient information to allow us to reasonably verify you are the person about whom we collected personal information (e.g., your name, email address, phone number, and details of your prior interaction with 5th Ave Locksmith Brooklyn). We will respond to your request in accordance with applicable law.
Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will promptly delete it from our records.
Third-Party Websites
Our website may contain links to third-party websites for your convenience or information (e.g., social media links, online directories). 5th Ave Locksmith Brooklyn is not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
5th Ave Locksmith Brooklyn may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact 5th Ave Locksmith Brooklyn:
Email: info@parkslopelocksmithbrooklyn.com Address: 415 5th Ave, Brooklyn, NY 11215
